Before requesting a refund
Check your order confirmation to see who processed your purchase. If a third-party seller completed the transaction, contact that seller directly because their return and refund policy applies.
Returns and Refunds
Refund Policy
Understand return and refund eligibility for mobile phones and accessories purchased directly through our website or from linked sellers.
Last updated: June 2, 2026
Direct purchases
For purchases processed directly by us, contact us within 7 calendar days of delivery if an item is damaged, defective, incorrect, or unopened and eligible for return. Include your order details and a clear description of the issue.
Return conditions
Returned products should include their original packaging, accessories, manuals, and proof of purchase. Items damaged through misuse, accidental damage, or unauthorized repair may not qualify for a refund.
Inspection and refund timing
Eligible returned products may be inspected before approval. When a refund is approved, it will be sent to the original payment method. Processing time can vary by payment provider.
Need help?
Use our contact page with your order details and the reason for your request. We will explain the next steps for an eligible return.
Contact us
Questions about this policy? Contact our team and include the details needed for us to help.